Frequently Asked Questions
Have a question? You’re not alone. Below you’ll find answers to some of the most common questions about our products, shipping, warranties, financing, and more. If you need additional assistance, our team is here to help. We want your experience with The Vital Recovery Company to be as smooth as your recovery journey.
What products do you sell?
The Vital Recovery Company offers premium performance, recovery, and wellness products, including saunas, cold plunges, red light therapy systems, massage chairs, fitness equipment, golf simulators, and wellness accessories.
How do I choose the right product?
Our team is available to help you find the best solution based on your goals, available space, budget, and lifestyle. Contact us if you’d like personalized recommendations.
Do you offer financing?
Financing options may be available on select products through our payment partners. Financing availability and terms will be displayed during checkout when applicable.
How much does shipping cost?
Shipping costs vary based on the size, weight, and destination of the product. Many products include free shipping within the continental United States. Shipping details are listed on each product page.
How long does delivery take?
Delivery times vary by manufacturer and product type. Most orders are processed within a few business days, with estimated delivery times provided on the product page or after purchase.
Do you ship internationally?
Currently, we primarily serve customers within the United States. If you’re located outside the U.S., contact us and we’ll see if international shipping is available for your desired product.
Will my product require assembly?
Some products arrive fully assembled, while others require partial assembly. Product pages contain assembly information, and manufacturers typically provide detailed instructions.
What is your return policy?
Return eligibility varies by manufacturer and product category. Please review our Return Policy page or contact us before purchasing if you have questions about a specific product.
Are your products covered by a warranty?
Yes. Most products include a manufacturer’s warranty. Warranty coverage and terms vary by brand and product and can be found on the product page.
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information so you can monitor your shipment’s progress.
What if my order arrives damaged?
Inspect your shipment upon delivery. If your item arrives damaged, contact us within 48 hours and include photos of the product and packaging so we can assist with a replacement or resolution.
Can I cancel my order?
Orders may be canceled before they have been processed or shipped. Because many of our products are custom ordered or shipped directly from manufacturers, cancellation policies may vary.
Are saunas and cold plunges safe?
When used according to manufacturer guidelines, saunas and cold plunges are generally safe for healthy individuals. If you have a medical condition, are pregnant, or have concerns, consult your healthcare provider before use.
How can I contact customer support?
You can reach our customer support team through our Contact Us page or by email. We strive to respond to all inquiries as quickly as possible