Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@thevitalrecoverycompany.com. Please note that return address will be provided once accepted.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@thevitalrecoverycompany.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Orivon Wellness Products (Saunas & Cold Plunge Tanks)
Orivon Wellness products are final sale, with one exception: manufacturing defects or shipping damage, which must be reported within 7 days of delivery. Once reported, Orivon Wellness coordinates the repair, replacement, or refund directly — no return shipping label or approval process through us.
Freight damage claims and standard warranty service after delivery are also handled directly between you and Orivon Wellness — you won’t need to go through The Vital Recovery Company for either.
White-Glove Installation vs. Standard Curbside Delivery: Standard Curbside Delivery leaves your unit at your driveway/curb in its original packaging; assembly is not included. White-Glove Installation includes professional delivery and setup in your specified room.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
HeatWave Sauna Products (by Blue Wave Products)
HeatWave sauna rooms are covered by the manufacturer’s warranty: 7 years on the wood and structure, 5 years on heating elements and electronics, and 1 year on the integrated sound system. Accessory items carry their own warranty terms (see product page or our Manuals & Warranty page for full documentation and PDFs).
Damaged Freight:
If the shipping crate arrives visibly damaged, please refuse delivery with the carrier so the damage is logged at the point of delivery. If damage is discovered after the crate is opened, contact Blue Wave Products directly at warranty@bluewaveproducts.com or custserv@bluewaveproducts.com to begin a claim.
Warranty claims for HeatWave products are handled directly with Blue Wave Products using the contacts above once your claim is opened with us.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@thevitalrecoverycompany.com